What is Polar Help Desk Light?
Polar Help Desk Light is a web based help desk software merged with a web chat.
Its widgetized structure empowers you to set up your own specific help desk center. Due to such structure, it remains simple for administration and use.
Incident management - pure and simple
Polar Help Desk Light is not one of the solutions with tons of features you use rarely or never. It has the features you really need in everyday work. That's why it is simple, intuitive and requires no training for your personnel.
The software is built on latest web technologies like AJAX. It is RSS enabled letting you watch on new or changed incidents.
Web chat included
You are actually getting two web based products with Polar Help Desk Light:
 help desk software
instant messaging (IM) software
Integration of the two enables you to chat with your online visitors from your help desk. There is no need for any extra client installation. It is implemented to your web pages as a widget within few simple steps.
Widgets
Widgets enable you to seamlessly integrate Polar Help Desk and Web Chat into your web pages. Forms through which your visitors can submit a query can be placed to any web page where html can be embedded.
You simply place the given html code anywhere where you want to allow your visitors to start a conversation and all their queries are channeled to your support team into your help desk center powered by Polar Help Desk Light.
Widget placeholders
Polar Help Desk Light is equipped with widget placeholders letting you arrange the unique layout and functionality of your help desk. You can put around help desk desktop any third party widget you find useful, from to TIME's top business stories to your intranet.
FREE Help Desk Light
You can download Free Help Desk Light with 1 technician license. You get:
Full product with no functionality limitation
Standard Maintenance contract
Full customer support through
our helpdesk
Source code available for purchase
The source code license renders all
the features of Polar Help Desk Light plus the ability
to modify and enhance this help desk software according
to your specific needs.
Polar Help Desk Light Hosted
You can have Polar Help Desk Light HOSTED on our servers. It means you need only a web browser to set up a help desk on your web site.
Who's Help Desk Light for?
Small businesses looking for a customer support solution with the ease of implementation, administration and use.
Get the details
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Help Desk Software